1. Who we are
Advena Apartments is a registered short-term rental (alojamento local) at Av. da Boavista 675, 4100-111 Porto, registration RNAL 92255/AL. It is run by Megafortuna, Lda, tax number 519 399 889, registered office at Avenida António Costa Moreira, 129, 4405-528 Vila Nova de Gaia. Contact: bookings@advena.pt · +351 910 064 830.
2. Who these terms apply to
These terms apply to bookings made directly with us: on the website, by email, by phone or on WhatsApp. Bookings made on Booking.com, Airbnb or other platforms follow that platform’s cancellation and payment terms. The house rules, check-in and check-out, and guest registration apply to all bookings.
3. Your booking
The person making the booking must be at least 18 and is responsible for all guests on the booking. The booking is confirmed once payment has been received. We send the confirmation by email.
4. Prices and payment
Prices are in euros and include VAT at the legal rate. The full amount of the stay is charged at the time of booking. We accept credit card, debit card, Multibanco and bank transfer. For bookings paid by bank transfer, the booking is only confirmed once we receive the payment.
5. Tourist tax
Porto charges a municipal tax of €3 per person per night. It is charged at the time of booking, together with the stay. Exemptions are those set by Porto City Council. Nights not spent at the property are not taxed, and that amount is refunded.
6. Rates and cancellation
There are two rates, and the policy for each is shown before you complete your booking.
Flexible rate: you can cancel free of charge up to 7 days before your check-in date, and we refund the full amount paid. After that, the booking amount is not refunded.
Non-refundable rate: a lower price. If you cancel or change the booking, the amount paid is not refunded.
Refunds are made to the payment method used for the booking.
7. Changes
To change your dates or apartment, contact us. On the flexible rate, we always try to accommodate your request, subject to availability and any difference in price. On the non-refundable rate, changes are not guaranteed.
8. No-show
If you don’t arrive and haven’t cancelled, 100% of the booking amount is charged.
9. Check-in and check-out
Check-in from 3 pm and check-out by 11 am. Early check-in and late check-out depend on availability and should be requested in advance. Online check-in is required before arrival: Portuguese law requires every guest to be registered. We send the entry codes before you arrive.
10. Capacity, children and cots
Each apartment has a maximum capacity, shown on its page, which already includes the sofa bed where there is one. We make up the sofa bed whenever the number of guests requires it. The maximum capacity cannot be exceeded. A cot is free of charge, on request and subject to availability.
11. House rules and damage
The house rules are on the Before you arrive page and form part of these terms. The guest who made the booking is responsible for any damage caused during the stay.
12. Complaints and dispute resolution
You can make a complaint directly to us, in the paper Complaints Book (Livro de Reclamações), on request, or in the online Complaints Book at livroreclamacoes.pt.
For consumer disputes, you can contact CICAP, the Porto Consumer Information and Arbitration Centre (www.cicap.pt). More information at the Consumer Portal (www.consumidor.gov.pt).
13. Governing law
These terms are governed by Portuguese law.